Contact Us – Innovist

Quick Answers, Fast Help

How do I track my order?

Once your order is shipped, a tracking link will be sent to your mobile via email and SMS. You can also log in to your Innovist account and check the ‘My Orders’ section for live updates.

How do I cancel my order?

You can cancel your order before it is shipped by contacting our support team at chat@innovist.com. However, once the order has been shipped, it cannot be cancelled.

How to modify my order?

Once an order is placed, you won't be able to modify it. Please double-check your order details before confirming, and feel free to reach out to our support team if you need any help.

How do I return my order?

To return your order, please reach out to us at chat@innovist.com. Our dedicated support team will guide you and ensure your issue is resolved quickly.

What is an unfulfilled order?

An unfulfilled order generally indicates that the order is being prepared for dispatch.

My order shows ‘Delivered’ but I haven’t received it. What should I do?

We recommend checking with your neighbours, security guard, or the person who might have accepted the package on your behalf. If you still can’t find it, please contact us within 48 hours of the delivery status update.

I received the wrong/damaged product. What should I do?

We’re really sorry that you had to go through this! Please raise your concern at chat@innovist.com within 48 hours of delivery. Our support team will reach out to you and resolve the issue at the earliest.

Can I place an order on Cash on Delivery (COD)?

Definitely! You can place an order using Cash on Delivery. Since COD is available only for select pin codes, please check its availability at checkout.

I entered the wrong phone number/email ID in my order. How can I update it?

To update your phone number/email ID, please write to us at chat@innovist.com with your order number and the correct information. If the order has not been shipped yet, our team will update the details.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and select digital wallets. Cash on Delivery (COD) is also available for eligible pin codes.

Is there an extra charge for COD?

Yes, we levy an additional charge of ₹59 for Cash on Delivery (COD) option. To save this, you can opt-in for prepaid options and also gain an extra 5% OFF up to ₹125.

My payment failed, but money was deducted. What should I do?

If payment was deducted but your order wasn’t confirmed, the amount will be automatically refunded to your original payment source within 3–7 business days.

Will I get a payment confirmation?

Yes, once your payment is successful, you’ll receive an email, a WhatsApp message, and an SMS confirmation along with your order details.

How long does it take for the refunded amount to reflect in my account?

Within 5-7 days, the refunded amount will reflect in your original payment source.

Which brands come under Innovist?

Innovist currently owns four brands: Bare Anatomy, Chemist At Play, SunScoop, and Vinci Botanicals.

Are Innovist products made in India?

Yes, all our products are formulated and manufactured in India with globally sourced, high-quality ingredients.

Are your formulations backed by science?

Yes, all Innovist products are developed using dermatologically tested formulations, backed by rigorous scientific research, and contain safe & active ingredients.

Are Innovist products suitable for all skin and hair types?

All our products are formulated to cater to the needs of different skin and hair types. You can choose the apt product as per your concern or hair/skin type.

Where can I check the ingredient list of a product?

You can find the complete ingredient list in the product page under the 'Ingredients' section.

Are your products dermatologically tested?

Yes, all Innovist products are dermatologically tested.

Do you have product bundles or kits?

Yes, we do offer hair care and skin care combos and kits that have been specifically curated to complement each other.

Do Innovist products have an expiry date?

Yes, each of our products have an expiry date printed on its packaging.

Are your products free from harmful chemicals?

Our science-backed formulas are developed to be safe, effective, and transparent. Many are free from sulphates, parabens, and other harsh additives. You can also find the details listed on the product pages.

How can I contact Innovist customer care?

You can email us your query at chat@innovist.com. Our dedicated customer support team will reach out to you as soon as possible.

Are Innovist products cruelty-free?

Yes. All Innovist products are cruelty-free.

Does Innovist have a mobile app?

Yes! You can download the Innovist App from the Google Play Store or the Apple App Store for a seamless shopping experience and also enjoy app-exclusive deals.

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